Find Answers to Your Questions

TechlyCare is a comprehensive care home management software designed to streamline operations, enhance resident care, and simplify administrative tasks. Our platform offers modules for resident management, financial tracking, medication management, staff scheduling, and more.

TechlyCare is designed for care homes of all sizes, including residential care homes, nursing homes, assisted living facilities, and dementia care homes. Our software scales to meet the needs of small facilities with just a few residents to large organizations with multiple locations.

Data security is our top priority. We use enterprise-grade encryption, secure data centers, regular backups, and comply with all relevant data protection regulations including GDPR. Your data is never shared with third parties without your explicit consent.

Yes, we provide comprehensive training for all our customers. This includes onboarding sessions, video tutorials, detailed documentation, and ongoing support. We also offer specialized training packages for larger teams or organizations with specific needs.

Absolutely! TechlyCare is fully responsive and works seamlessly on smartphones, tablets, and desktop computers. We also offer dedicated mobile apps for iOS and Android for an optimized experience on the go.

Our pricing is modular, meaning you only pay for the features you need. Each module has a monthly fee, and you can mix and match modules to create a custom solution for your care home. We offer discounts for quarterly, half-yearly, and annual billing.

Yes, you can add or remove modules at any time. Changes will be reflected in your next billing cycle. If you add modules, you'll be charged the prorated difference immediately. Removals take effect at the start of your next billing period.

No, there are no setup fees for any of our modules. You only pay the monthly subscription fee for the modules you select. We believe in transparent pricing with no hidden costs.

We accept all major credit cards (Visa, MasterCard, American Express) and debit cards through our secure Stripe payment gateway. We also support ACH bank transfers for annual billing.

Yes! We offer a 20% discount for annual billing compared to monthly payments. This applies to all modules and can result in significant savings for your care home.

Absolutely! We offer a 14-day free trial for all our modules with full access to all features. No credit card required to start your trial. Our team will help you set up and get the most out of your trial period.

All customers receive email support with 48-hour response time. For priority support, you can add our Premium Support module which includes 24/7 chat and phone support with a dedicated account manager.

TechlyCare is a web-based application that works on any modern web browser (Chrome, Firefox, Safari, Edge) with an internet connection. There's no software to install. For optimal performance, we recommend a broadband internet connection.

Yes, we offer data migration services to help you transition from your current system to TechlyCare. Our team can assist with migrating resident data, financial records, and other important information. Contact our sales team for more information.

We release updates regularly to improve performance, add new features, and enhance security. These updates are automatically applied to your account at no additional cost. We also provide release notes so you can stay informed about new features and improvements.

Yes, we perform automatic daily backups of all customer data. These backups are stored securely in multiple locations to ensure data integrity and availability. In the unlikely event of data loss, we can restore your information from these backups.

We offer a comprehensive suite of modules including Dashboard, Residents Management, Accounts & Finances, Reports, Petty Cash, Medication Management, Staff Management, and Compliance. Each module is designed to address specific needs of care home operations.

Yes, our modular approach allows you to select only the features you need. This ensures you're not paying for functionality you won't use. As your needs change, you can easily add or remove modules.

Our medication management module allows you to track medication schedules, dosages, and administration records. You can set up reminders, track inventory, generate MAR sheets, and maintain comprehensive medication histories for each resident.

Yes, TechlyCare supports multiple users with different permission levels. You can create accounts for administrators, managers, care staff, and other team members, each with appropriate access to features and data.

We offer API access for enterprise customers who need to integrate with existing systems. Common integrations include accounting software, HR systems, and electronic health records. Contact our sales team to discuss your specific integration needs.

Typical implementation takes 2-4 weeks, depending on the size of your care home and the modules selected. We provide a detailed implementation plan and dedicated support throughout the process to ensure a smooth transition.

We'll need basic information about your care home, resident details, staff information, and current processes. Our team will guide you through data collection and ensure everything is properly configured for your specific needs.

Yes, we provide comprehensive onboarding assistance including setup, data migration, staff training, and ongoing support during the first month of use to ensure your team is comfortable with the system.

Yes, TechlyCare is designed to help care homes meet regulatory requirements including CQC standards in the UK. Our system includes features for documentation, reporting, and audit trails that support compliance with care regulations.

We are fully GDPR compliant and implement industry-standard security measures including encryption, access controls, and regular security audits. We also sign Data Processing Agreements with all our customers.

Yes, our system generates comprehensive reports and maintains detailed audit trails that simplify the audit process. Many of our customers have successfully used TechlyCare documentation during regulatory inspections.